Shipping Policy

Shipping & Returns

 At Insanity Supps , customer satisfaction is our top priority, we take the utmost care to deliver your products straight to you as fast as possible, it usually takes up to 2 days delivery.

We have a flat shipping fee of AED 30 on all orders. However, if your order exceeds AED 500, shipping is on us

For GCC Countries the shipping charges will be based upon item weight , insanity team will get back to you after confirming your order.

While we strive to maintain the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is processed.

In rare cases, an item may go out of stock, or the number of units you ordered may not be available. In that case, we will contact you about how best to proceed.

You may view all updates to your order status any time from your account page For any further assistance on your order status, you can contact Insanity Supps support at any time.

Instructions for returning products:

Please either contact us on 00971558124512 or send an email to sid.insanitysupps@gmail.com to let us know that you’d like to return or exchange a product.

Please include your order number and the reason as to why you would like a return/exchange, and include any necessary photo documentation if applicable. Our admin team will then be able to assist you with your return request.

All goods returned to insanity supps will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of insanity supps a refund issued.

In the case of non-faulty goods returned to insanity supps, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.

You can request a return by contacting us through 0558124512 10AM-10PM 

Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.

Correct/Update

If you need to change or modify information previously provided, simply contact sid.insanitysupps@gmail.com with any modification/change requests.

Payment

What payment methods can I use?

We currently accept any valid credit or debit card . This includes prepaid cards and Visa based e-dirham cards.

Can I pay with cash?

Customers can pay with cash upon delivery.

Customers can also pay by bank transfer our UAE bank account or pay by card upon delivery.

These options are available on the payment part of the checkout page. Once the deposit or transfer is made, just add the reference number and the transaction amount for faster verification. We will process the order once your transaction has been verified which may take up-to 24 working hours. You can optionally upload a screenshot, or picture of your deposit slip.